Returns & Refunds
We want you to be completely satisfied with your Friars purchase; however, due to the perishable nature of our gourmet food items, we can only accept returns for products that are damaged or faulty upon arrival. Please ensure all return requests are initiated within 14 days of receipt to qualify for a full refund or replacement.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your items.
Provide Evidence
For damaged or incorrect goods, please attach clear photographs of the packaging and the product to help us process your claim quickly.
Secure Packaging
If a return is authorized, ensure the items are securely packed in their original shipping box to prevent further damage during transit.
Receive Refund
Once we receive and inspect your returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing